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What is Live Tours?
Live Tours Plus is a convenient, user-friendly holiday redemption service that helps you explore a whole new world of online booking, exceptional travel deals and promotions. Personalise your holiday, choose your preferred destination and time of travel, use your pre-paid Travel Points to make your booking, and receive an instant confirmation to your reservation.
What are the benefits of a Live Tours membership?
Live Tours can offer you a membership card which will entitle the member to discounts ranging from 5% to a whopping 20% discount on all hotels, flights and redeem shop available on the website livetoursplus.com featuring around 180,000 hotels and resorts, over 200 airlines worldwide in addition to a range of products at livemegastore.com as redeem shop.
What is the difference between Live Tours and Live Tours Plus Memberships?
With Live Tours Plus You can earn extra points and Etihad air miles
How is Live Tours connected to Live Free?
Live Tours it is an online travel booking company for hotels and flights. Live Free is an e-commence and direct selling company where you can purchase Live Tours memberships.
How do I make reservations through Live Tours?
Once you become a member, these are the simple steps you would need to follow:
- Log into your account on www.livetoursplus.com
- Search for the desired destination you wish to visit, the price will appear in points
- Purchase the needed Live Tours Points and redeem it against your booking
What happens after I make a reservation through Live Tours?
You will be sent an email from Live Tours with your flight E-ticket and/or hotel confirmation details, (which needs to be presented at the hotel reception upon arrival).
Why should I book through Live Tours as opposed to another service provider?
Live Tours can guarantee to offer the below:
- 24 hours customer support
- Amazing benefits of earning bonus points and air miles.
- Guaranteed discounts for Live Tours members
- Visa processing
- Live Tours points is a currency where it can be redeemed not only for hotels and flights but also for electronics, clothes, accessories and many other services.
What do I do if I have a query/problem/cancel regarding my reservation?
What is the cancellation policy?
Hotels:
There are refundable and non-refundable hotel, these are shown prior to booking.
Airlines:
Depending on the airlines policies, you may be entitled to cancel the flight. However, there are cancellation fees according to the airline. If you endure any enquires email the reservation team.
What do I do if I want to cancel my reservation?
You can email the reservations department on Reservations@livetoursplus.com, it also depends on the terms and conditions of the airline or hotel to determine whether you are eligible to cancel reservations.
What is an itinerary number?
It’s a confirmation number issuing your flight booking or hotel booking.
Is there a limit to the amount of reservations I can make?
No, there isn’t any limit to the number of reservations you make.
What happens when I cancel my reservation?
You will be refunded your points within 7 to 10 days and the cancelation should be made 24 before the arrival date in order not to get charged.
What is the refund policy for the points?
You can refund the points within 7 days of the purchase date.
What do I do if I have forgotten my user ID/password?
You can click on forget password and it will be sent to your registered email address, you will be able to reset your password.
What do I do if I think my account has been hacked?
You can click on forget password and it will be sent to your registered email address, you will be able to reset your password.
Do you have to be a certain ago to make a reservation?
You must be 18 or over.
What is guest membership?
If I have guest membership, will I be able to buy points?
As a guest member you are only entitled to only make one reservation, in order to buy points you have to purchase one of live tours memberships or you can earn points through live tours partners.
What do I get when I create guest membership?
You will get 100 platinum points and 100 gold points.
What type of points does Live Tours have?
There are three different types of points; they are Gold, Diamond and Platinum. They all offer different benefits:
Gold points:
- You can redeem gold points in hotels, flights and livemegastore.com
- When you buy 100,000 gold points, you get 10,000 platinum points as a bonus.
- Gives up to 10% discount products, flights and hotels.
- You also receive from 5% to 10% cash-back according to the type of membership you have.
- Gold fan 1 and Gold fan 2: 5% cash-back
- Gold fan 3 and above: 10% cash-back
Platinum points:
-You can redeem platinum points on hotel and flights only
- It gives up to 20% discount
- You also receive from 5% to 10% cash-back according to the type of membership you have.
- Tours 1 and Tours 2: 5% cash-back
- Tours 3 and above: 10% cash-back
Diamond points:
- You can redeem diamond points in hotels, flights and livemegastore.com
- Each 1 Diamond point you earn 1 Etihad guest air miles.
- When you buy 50,000 diamond points, you get 75,000 air miles.
- When you buy 100,000 diamond points, you get 150,000 air miles.
- Gives up to 10% discount products, flights and hotels.
- You also receive from 5% to 10% cash-back according to the type of membership you have.
- Connect fly 1 and connect fly 2: 5% cash-back
- Connect fly 3 and above: 10% cash-back
Please Note: Points will expire after 3 months from the date of purhase